Exchange, Return, and Refund Policy
We are sorry the product wasn't as expected, but we are happy to help.
For items bought from now and until Christmas, returns are extended to 15 January 2023.
As a customer, you have 14 days to reconsider your purchase and notify us. After that, you have 14 days to return your order or parts of your order. In addition to trying on the items to ensure the correct size, the goods should be unused. If there is wear indicating that the items have been used in a way that diminishes the value of the product, we will assess what the item can be sold for as used to another consumer. This amount can then be refunded.
When you exercise your right to return an item, you are responsible for the return shipping costs. Please include the provided receipt or a copy of it with your name, address, and order number. If you wish to exchange your order, please specify the size you'd like in exchange. Furthermore, we kindly request that you transfer the applicable shipping fees (46DKK for customers in Denmark, 10€ for customers in EU/World Wide) to our account as stated on the invoice for further shipping. If you wish to receive a refund, please provide your banking details (registration and account number for Danish cards, IBAN, BIC/SWIFT, and account number for foreign cards).
Returns should be sent as packages with a tracking number for traceability. TGSiO Shop is not responsible for returns sent as regular mail.
TGSiO Shop cannot be held responsible if your shipment is lost during the return process. Refunds for returned shipments will be processed as soon as possible, and no later than 14 days after we receive your return shipment.