Return and Refunds

Return and Refunds

We are sorry the product wasn't as expected, but we are happy to help.

As a customer, you have 14 days to reconsider your purchase and notify us by e-mail ( After that, you have 14 days to return your order or parts of your order. Do NOT return the items before you have notified us and we have replied to your e-mail.

In addition to trying on the items to ensure the correct size, the goods should be unused. If there is wear indicating that the items have been used in a way that diminishes the value of the product, we will assess what the item can be sold for as used to another consumer. This amount can then be refunded.

When you exercise your right to return an item, you are responsible for the return shipping costs. Please include the provided receipt or a copy of it with your name, address, and order number. If you wish to exchange your order, please specify the size you'd like in exchange. Furthermore, we kindly request that you transfer the applicable shipping fees (46DKK for customers in Denmark, 10€ for customers in EU/World Wide) to our account as stated on the invoice for further shipping. If you wish to receive a refund, please provide your banking details (registration and account number for Danish cards, IBAN, BIC/SWIFT, any required reference required by your bank and account number for foreign cards).

Returns should be sent as packages with a tracking number for traceability. The tracking number must be e-mailed to TGSiO ( TGSiO is not responsible for returns sent as regular mail.

Return address:


C/O: Laurids Torp Carlsen

Thyboevej 4

DK-9000 Aalborg


Note: TGSiO cannot be held responsible if your shipment is lost during the return process. Refunds for returned shipments will be processed as soon as possible, and no later than 14 days after we receive your return shipment.